All products have a warranty for two years from the date of purchase against manufacturing defects. If you made your purchase in store, please contact the retailer from where you bought your product. A proof of purchase will be requested as part of the assessment. If you might encounter the above case please contact us using the form on the (Contact Us)
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The selection online and offline is the same one.
Due to variations of computer monitors, the colours on your computer screen may appear different than the actual product.
10 items per order
Please contact us, using the form on the (Contact Us) and we wil verify the status of your order, if it is already shipped we will not be able to cancel or change the ordered item, you will need to return the item within 14 days of the delivery date.
Currently we offer only Paypal
Our delivery costs are flat and there are no extra costs at delivery. For all European countries, we offer DHL 9 euro express shipping (2-3 working days)
Once the order is shipped you will receive an email with the tracking number.
All over the European countries.
Check the order status by entering the Tracking Number from the confirmation email in the Track Page from the courrier.
Check that the address indicated for the delivery is correct
In the case of a missed delivery please contact DHL.
For further assistance, (Contact Us) , we will be happy to assist you.
You can return any item purchased on sempreartstudio.com within 14 days of the delivery date.
Fill the form in the contact us section and make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Please provide us all the following details: return reason, order number, address in the contact us form and we will arrange for you the return
Please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.