General terms and conditions of sale - sempreartstudio
General terms and conditions of sale - sempreartstudio
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General terms and conditions of sale

The following General Terms and Conditions of Sale together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) govern the offer and sale of products on our website, “sempreartstudio.com“. Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

The products purchased on Sempreartstudio.com are sold directly by Idea For  S.r.l. (“Idea For ” or the “Vendor”), Idea For  has its registered office in Italy at Via Primo Maggio 6, 50012, Bagno a Ripoli, business register number, tax code and VAT number 04917730485.

If you need any assistance, go to the Contact us, where you will find ; information on orders, shipping, refunds and returning products purchased on Sempreartstudio.com, as well as and other general information on the services provided by Sempreartstudio.com.

1. Our Business Policy

1.1 – Idea For offers products for sale on sempreartstudio.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.

1.2 – “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on sempreartstudio.com.

1.3 – Idea For reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with Idea For ‘s business policy.

1.4 – These General Terms and Conditions of Sale (together with the documents referred to herein)regulate the offer, transmission and acceptance of purchase orders relating to products on sempreartstudio.com between the users of sempreartstudio.com and Idea For .

2. How to Execute a Contract with Idea For

2.1 – To place an order for the purchase of one or more products on Sempreartstudio.com, you must follow the online order process and accept the Privacy Policy and these General Terms & Conditions of Sale.

2.2 – An order shall be deemed submitted when Idea For  receives your order electronically and the order information has been verified as correct.

2.3 – The order will be filed in our data base for the time required to process your order and as provided by law.

2.4 – After your order has been submitted, Idea For will process your order.

2.5 – Idea For may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Idea For has not carried out your purchase order specifying the reasons thereof. If the products displayed on sempreartstudio.com are no longer available at the time of your last access or once Idea For has received your order, Idea For shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Idea For has received your order.

If the order has been sent and the price has been paid for items that are no longer available, Idea For will refund the amount paid for those items.

2.6 – By submitting an order to Idea For, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Idea For. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order for the purchase of products on Sempreartstudio.com.

2.7 – By submitting an order, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on Sempreartstudio.com, through links, including the General Terms and Conditions of Use and Privacy Policy.

2.8 – Upon submission of an order, Idea For shall send you a purchase order receipt e-mail.

2.9 – We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. Idea For shall not be held liable.

3. Guarantees and Product Price Indication

3.1 – The main characteristics of products are shown on Sempreartstudio.com on each product page. The products offered on Sempreartstudio.com may not exactly correspond to the real product in terms of image and colours due to the Internet browser or monitor used.

3.2 – Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order.

3.3 – Orders made from a country site different from the one you are shipping to, or to addresses to which Idea For cannot ship, will be automatically cancelled.

3.4 – As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

4. Payments

4.1 – Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order.

4.2 – Payment method offered currently is PayPal. The order shall only be definitive once it has been confirmed by settlement of the price by purchaser.

5. Promocodes

5.1 – Promocodes are personalised codes, also referred to as Idea For CODES, which allow you to take advantage of a discount on your purchase on Sempreartstudio.com. ;

5.2 – In accordance with consumer protection legislation, if for any reason you wish to return the item to which you applied the promocode, you should follow the standard return procedure, as described in the Returns and Refunds section. Once your return has been accepted, the respective code will be restored to its original value. The difference in price between the promocode and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.

6. Shipping and Delivery of the Products

6.1 – For specific product shipping and delivery procedures, please visit the Customer Care area, and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order is sent.

7. Customer Care

7.1 – For any information go to the Contact Us form

8. Consumer Rights, the Cooling-Off Period, Exchanges and Returns of Products, in accordance with consumer protection legislation

8.1 – In accordance with consumer protection legislation, you have the right to cancel your contract with Idea For in relation to products purchased from Sempreartstudio.com, without any penalty and for any reason, by notifying Idea For in writing within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a full refund of the price of the products including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) ;in accordance with this Clause 8 and Clause 10 below.

8.2 – You should return the products to Idea For within fourteen (14) calendar days of the date you notify Idea For of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

8.3 – Except in certain specific circumstances, duly specified in the Returns section, you are not permitted to exchange or to replace purchased products with other products. Exchanges are allowed in certain circumstances if requested not later than fourteen (14) calendar days from the date of delivery of the products by using the online return or exchange form on our website which can be accessed by inputting your order number (the “Return Form”). You may only request the replacement of one or more purchased products from a single order with products that are the same model but a different size and/or colour. The available replacement options will be indicated in the online Return Form on our website.

8.4 – To return or exchange products you may choose one of the following methods, in accordance with consumer protection legislation, within fourteen (14) calendar days (beginning on the day you received the products (or for purchases of multiple products, the day on which you received the last product):

I) use of the Contact Us Form (in conformity with the standard form in accordance with consumer protection legislation, to be duly compiled and submitted directly online through the site Sempreartstudio.com;

II) use of the Form (in conformity with the standard form in accordance with consumer protection legislation), duly compiled and submitted to the Vendor;

III) sending the Vendor another declaration explicitly stating your decision to withdraw from the contract. You should keep a record of your cancellation notice.

The right to return – in addition to compliance with the terms and procedures above – is exercised properly when the following conditions have also been met:

  1. the products should not have been used, worn, washed or damaged;
  2. the identification tag should still be attached to the products with the disposable seal;
  3. the products should be returned, complete and unused, with their original packaging. The products should be returned to Idea For within fourteen (14) calendar days of the date you notify us of your decision to cancel.

8.5 – If you cancel the contract within the fourteen (14) calendar days cooling-off period pursuant to this Clause 8, we will process the refund due to you in accordance with consumer protection legislation as soon as possible and, in any event within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of the day on which you gave notice of your cancellation; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. Idea For will refund the price of the product in full, including shipping’s costs and other additional expenses. You will be responsible for the cost of returning the products. In accordance with consumer protection legislation, you may be liable for, and we may deduct from any refund due to you, any decrease in the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.

8.6 – You can return the products to idea for either by:

  1. the approved courier as confirmed via email by our Customer Care

8.7  In accordance with consumer protection legislation, the cancellation right set out in this section 8 does not apply to: (a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons; (b) products comprising sealed, if the product becomes unsealed after delivery; (c) products which are made to your specifications or clearly personalized; or (d) products which have become inseparably mixed with other items after delivery.

Nothing in this section 8 affects your applicable statutory rights under any other applicable law.

9. Items returned because they are damaged, defective or incorrect

9.1 – If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us. This right is additional to your statutory right to cancel as set out in section 8.

9.2 – You must notify Idea For of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

9.3 – To return the products:

  1. you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by completing and submitting the online Return Form or by using this Form or by sending the Vendor another declaration explicitly stating your decision to withdraw from the contract. You should keep a record of your cancellation notice;
  2. the products should not have been used, worn, washed or damaged;
  3. the identification tag should still be attached to the products with the disposable seal;
  4. the products should be returned, complete and unused, with their original packaging and should include its original seal with all of its components;
  5. the products should be returned to Idea For  within seven (7) working days following notification to Idea For of the damaged or defective product or Idea For error.

9.4 You can return the products to Idea For by the approved courier

9.5 – Idea For will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by Idea For of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to Idea For. In the event that Idea For find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery Idea For reserve the right to retain the products and the purchase price and recover Idea For’s fees and expenses from you.

10. Refund Procedures

10.1 – If the recipient of the products indicated in the order is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Idea For to the individual who made the payment.

10.2 – The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

10.3 – We will usually refund any money received from you using the same method originally used by you to pay for the purchase

10.4 – IDEA FOR  will refund the price of the products in accordance with the applicable time frame as specified in clause 8 or 9 above. To the extent permitted by applicable law, Idea For shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example:

  1. payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;

11. Privacy

11.1 – You will find information on how we process your personal data by clicking on Privacy Policy.

11.2 – You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of Sempreartstudio.com.

11.3 – For further information on our Privacy Policy you can contact us or at our registered offices located in Via Primo Maggio, 6 – 50012, Bagno a Ripoli, Italy.

12. Governing Law

12.1 – These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce. Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr

13. Amendments and updates

13.1 – The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on sempreartstudio.com.