shipping and returns - sempreartstudio
shipping and returns - sempreartstudio
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SHIPPING

Sempre Art Studio currently ships only to Europe.  Currently we are unable to ship to P.O. Boxes or outside Europe.

All orders are subject to verification prior to processing and only purchases that are fullfilled with the payment will be shipped. Once an order is processed, those are sent via standard shipping. Your order will be delivered within 2 to 4 working days.

Orders placed on Saturday, Sunday, or Italian public holidays will be processed on the following business day.

The shipping contribution is 5 euro. We deliver through DHL is insured and can be traced at all times.

Delivery times cannot be guaranteed. Please be advised that for security purposes, all package deliveries will require a signature. If a signature waiver is provided, Sempre Art Studio cannot accept responsibility for the theft or loss of items once delivered. And no order will be refund in the above cases.

Sempre Art Studio is not responsible for any country tax and/or duty charge that may incur the shipping. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.

If the product is unavailable, Sempre Art Studio will inform the customer and will reimburs within 14 days from the order date.

If you want to learn more about this, please visit our Terms & Conditions.

If you have any questions about your delivery status, please contact us using the form on the (Contact Us).

To Italy
Delivery charges 5.00 €
Delivery type standard
Service provider BRT
Delivery time Approx 3-5 working days post-shipment
To European Union Country
Delivery charges 8.00 €
Delivery type express
Service provider DHL
Delivery time Approx 1-2 working days post-shipment

RETURNS

If you return a product or products in an order, then you must also return any accessories or exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.

You may return one or more products within 14 days from delivery. Return shipping is free unless you want to use a different courier than the one used by Idea For.

In case Idea For products are are not as expected and you decide to return or exchange them, please contact us using the form on the (Contact Us). Once you will receive our return confirmation we kindly ask you to repack the unused portion, in its original packaging with all accessories and evenutally any gifts or exclusive offer received and enclose the completed return form. We will provide you the details of the return courier.

Please allow 14 business days from receipt of package for processing. All returns should be returned to:

Attn: Idea For Srl

Address:Via 1 Maggio 6, 50012 Bagno a Ripoli Italia

For additional information on returns and exchanges, please contact us using the form on the (Contact Us)

Refund will be issued to the same payment method used for purchase.

If you want to learn more about this, please visit our General Terms & Conditions.